Patient Experience of Care (PEOC) LAN

Relationship-Centered Communication | View Recording

Presenter: Laura Cooley, PhD

Biography: Dr. Cooley is the senior director of education and outreach at the Academy of Communication in Healthcare in Lexington, Kentucky.

Presentation Objectives:

• Increase understanding of how to engage patients in their plan of care.
• Review the fundamentals of relationship-centered care.
• Learn the ART of relationship-centered communication.