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Past Event Sticker

Patient Experience of Care (PEOC) LAN

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Wednesday, June 27, 2018, 2:00 p.m. to 3:00 p.m. ET.

Relationship-Centered Communication | View Recording

Presenter: Laura Cooley, PhD

Biography: Dr. Cooley is the senior director of education and outreach at the Academy of Communication in Healthcare in Lexington, Kentucky.

Presentation Objectives:

  • Increase understanding of how to engage patients in their plan of care.
  • Review the fundamentals of relationship-centered care.
  • Learn the ART of relationship-centered communication.