Patient Experience of Care (PEOC) LAN

Applying Net Forward Energy in Patient Care | View Recording

Presenter: Julie A. Moss, MS

Biography: Ms. Moss is the director of Patient and Family Engagement and Learning and Action Networks at the End Stage Renal Disease National Coordinating Center in Tampa, Florida.

Presentation Objectives:

• Introduce Net Forward Energy.
• Review Patient Experience of Care Learning and Action Network topics from previous events.
• Apply Net Forward Energy to the grievance process, relationship-centered care, and psychological challenges for dialysis patients.