Patient Experience of Care (PEOC) LAN

Anonymous Grievances: How to Improve the Process for All | View Recording

Presenter: Heather Ludvigson, LCSW

Biography: Ms. Ludvigson is the center manager at Satellite Dialysis in Santa Rosa, California.

Presentation Objectives:

• Outline the structure of a robust anonymous grievance process.
• Review promising practices for implementation of an anonymous grievance process.
• Identify ways to reduce the patients’ fear of retaliation.

One Continuing Education Credit Opportunity:

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