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Past Event Sticker

Patient Experience of Care (PEOC) LAN


Wednesday, January 23, 2019, 3:00 p.m. to 4:00 p.m. ET.

Anonymous Grievances: How to Improve the Process for All | View Recording

Presenter: Heather Ludvigson, LCSW

Biography: Ms. Ludvigson is the center manager at Satellite Dialysis in Santa Rosa, California.

Presentation Objectives:

  • Outline the structure of a robust anonymous grievance process.
  • Review promising practices for implementation of an anonymous grievance process.
  • Identify ways to reduce the patients’ fear of retaliation.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.