Wednesday, January 23, 2019, 3:00 p.m. to 4:00 p.m. ET.
Join the Centers for Medicare & Medicaid Services (CMS) and the End Stage Renal Disease National Coordinating Center (ESRD NCC) for the January 23, 2019 Patient Experience of Care (PEOC) Learning and Action Network (LAN) meeting.
- Outline the structure of a robust anonymous grievance process.
- Review promising practices for implementation of an anonymous grievance process.
- Identify ways to reduce the patient’s fear of retaliation.