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Patient Experience of Care (PEOC) LAN

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Wednesday, January 23, 2019, 3:00 p.m. to 4:00 p.m. ET.

Join the Centers for Medicare & Medicaid Services (CMS) and the End Stage Renal Disease National Coordinating Center (ESRD NCC) for the January 23, 2019 Patient Experience of Care (PEOC) Learning and Action Network (LAN) meeting.

Presentation Objectives

  • Outline the structure of a robust anonymous grievance process.
  • Review promising practices for implementation of an anonymous grievance process.
  • Identify ways to reduce the patient’s fear of retaliation.

Event Registration

https://hsagonline.webex.com/hsagonline/onstage/g.php?MTID=e34fd1a843b39ca8e6f72b2821685f192