Wednesday, January 23, 2019, 3:00 p.m. to 4:00 p.m. ET.
Anonymous Grievances: How to Improve the Process for All | View Recording
Presenter: Heather Ludvigson, LCSW
Biography: Ms. Ludvigson is the center manager at Satellite Dialysis in Santa Rosa, California.
- Outline the structure of a robust anonymous grievance process.
- Review promising practices for implementation of an anonymous grievance process.
- Identify ways to reduce the patients’ fear of retaliation.
One Continuing Education Credit Opportunity:
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