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Past Event Sticker

Patient Experience of Care (PEOC) LAN


Wednesday, March 27, 2019, 3:00 p.m. to 4:00 p.m. ET.

Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Patient Experience | View Recording

Presenter: Sophia Worth, LMSW

Biography: Ms. Worth is a dialysis social worker at DaVita in Seguin, Texas.

Presentation Objectives:

  • Review how clinics can use the In-Center Hemodialysis(ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to improve patients’ experience of care.            
  • Identify ways to be creative and use fun within the clinic to increase patient morale and engagement in their health education.
  • Review the social worker’s role in facility staff education and communication styles.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.