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Past Event Sticker

Patient Experience of Care (PEOC) LAN

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Wednesday, March 27, 2019, 3:00 p.m. to 4:00 p.m. ET.

Featured Presenter

Heather Sophia Worth, LMSW, DaVita

Presentation Objectives

  • Review how clinics can use the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to improve patients’ experience of care.            
  • Identify ways to be creative and use fun within the clinic to increase patient morale and engagement in their health education.
  • Review the social worker’s role in facility staff education and communication styles.

Event Material

Event Recording

One Continuing Education Credit Opportunity:

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