Wednesday, March 27, 2019, 3:00 p.m. to 4:00 p.m. ET.
Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Patient Experience | View Recording
Presenter: Sophia Worth, LMSW
Biography: Ms. Worth is a dialysis social worker at DaVita in Seguin, Texas.
- Review how clinics can use the In-Center Hemodialysis(ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to improve patients’ experience of care.
- Identify ways to be creative and use fun within the clinic to increase patient morale and engagement in their health education.
- Review the social worker’s role in facility staff education and communication styles.
One Continuing Education Credit Opportunity:
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