Patient Experience of Care (PEOC) LAN

Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Patient Experience | View Recording

Presenter: Sophia Worth, LMSW

Biography: Ms. Worth is a dialysis social worker at DaVita in Seguin, Texas.

Presentation Objectives:

• Review how clinics can use the In-Center Hemodialysis(ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to improve patients’ experience of care.            
• Identify ways to be creative and use fun within the clinic to increase patient morale and engagement in their health education.
• Review the social worker’s role in facility staff education and communication styles.

One Continuing Education Credit Opportunity:

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