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2018 PEOC LAN Archive

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October 24, 2018
Applying Net Forward Energy in Patient Care | View Recording

Presenter: Julie A. Moss, MS

Biography: Ms. Moss is the director of Patient and Family Engagement and Learning and Action Networks at the End Stage Renal Disease National Coordinating Center in Tampa, Florida.

Presentation Objectives:

  • Introduce Net Forward Energy.
  • Review Patient Experience of Care Learning and Action Network topics from previous events.
  • Apply Net Forward Energy to the grievance process, relationship-centered care, and psychological challenges for dialysis patients.

August 22, 2018
Managing Patients' Psychological Challenges at Dialysis | View Recording

Presenter: Kristin Kuntz, PhD

Biography: Dr. Kuntz is a clinical assistant professor of psychiatry and the transplant psychologist at The Ohio State University Wexner Medical Center in Columbus, Ohio.

Presentation Objectives:

  • Identify the psychological challenges of dialysis.
  • Highlight incidents that can frustrate and traumatize dialysis patients.
  • Define elements that can contribute to manifestations of anxiety and depression.
  • Discuss risk factors for violence at dialysis.
  • Examine interventions to support patients' mental health.
  • Understand how to talk to patients about psychotherapy.

June 27, 2018
Relationship-Centered Communication | View Recording

Presenter: Laura Cooley, PhD

Biography: Dr. Cooley is the senior director of education and outreach at the Academy of Communication in Healthcare in Lexington, Kentucky.

Presentation Objectives:

  • Increase understanding of how to engage patients in their plan of care.
  • Review the fundamentals of relationship-centered care.
  • Learn the ART of relationship-centered communication.

May 2, 2018
Using the Grievance Toolkit | View Recording

Presenters: Julie A. Moss, MS, Anne Pugh, MSW, LCSW, and Melissa Perry, MSW, LCSW

Biographies: Ms. Moss is the director of Patient and Family Engagement and Learning and Action Networks at the End Stage Renal Disease National Coordinating Center in Tampa, Florida.

Ms. Pugh is a patient services manager at ESRD Network 17, serving American Samoa, Guam, Hawaii, Northern Mariana Islands, and Northern California.

Ms. Perry is the manager of Patient and Family Engagement and Learning and Action Networks at the End Stage Renal Disease National Coordinating Center in Tampa, Florida.

Presentation Objectives:

  • Discover what a Learning and Action Network (LAN) is.
  • Explain how LANs transfer experiences to help mitigate barriers and drive improvement.
  • Discuss barriers to healthy and productive communication.
  • Demonstrate the Forum of ESRD Networks Grievance Toolkit.
  • Share success stories related to using the Grievance Toolkit.