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November 20, 2019
Primary and Behavioral Health Care Services at HRSA-Funded Health Centers  | View Recording

Presenter: Commander Tracy Pace

Biography: Commander Tracy Pace is the team lead for the Northwest Division of Health Resources and Services Administration (HRSA).

Presentation Objectives:

By accessing this presentation, individuals will be able to:

  • Discuss HRSA’s Health Center Program (HCP).
  • Describe the primary care and behavioral health services offered by the HCP.
  • Explain how to access the HCP’s services.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.


September 25, 2019
Be the One to Make a Difference | View Recording

Presenters: Betsy Schwartz and Yahaira Waters

Biographies: Ms. Schwartz is the vice president of the National Council for Behavioral Health in Washington, District of Columbia.

Ms. Waters is a Mental Health First Aid (MHFA) coordinator and instructor at the National Council for Behavioral Health in Washington, District of Columbia.

Presentation Objectives:

By accessing this presentation, individuals will be able to:

  • Outline the fundamental components and objectives of MHFA.
  • Recognize two approaches to using MHFA curriculum within their ESRD Networks.
  • Identify three actions they can take to expand MHFA in their community.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.


July 24, 2019
Empowered Kidney Care | View Recording

Presenters: Cady Cummings, MSN, BSN, RN, CDN, and Taunja Arvelo, BSN, RN

Biographies: Ms. Cummings is a clinical manager with Fresenius Kidney Care in Waco, Texas. 

Ms. Arvelo is a clinic manager with Fresenius Kidney Care in Waco, Texas.

Presentation Objectives:

The speakers:

  • Defined the Empowered Kidney Care model.
  • Described how outpatient dialysis facility can use the Empowered Kidney Care to improve patients’ experience of care.
  • Identified ways to overcome common barriers.
  • Demonstrated improved clinical outcomes.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.


May 22, 2019
Partnering Together: Benefits of Patient Representatives | View Recording

Presenter: DeeDee Velasquez-Peralta, LMSW

Biography: Ms. Velasquez-Peralta is the patient services manager at ESRD Network 12, serving Iowa, Kansas, Missouri, and Nebraska.

Presentation Objectives:

By the end of this presentation, individuals will be able to:

  • Describe the Network Patient Representative (NPR) Program.
  • Summarize NPR partnership roles.

The speaker:

  • Shared NPR recruitment and selection strategies.
  • Shared stories of NPR partnerships in action.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.


March 27, 2019
Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Patient Experience | View Recording

Presenter: Sophia Worth, LMSW

Biography: Ms. Worth is a dialysis social worker at DaVita in Seguin, Texas.

Presentation Objectives:

  • Review how clinics can use the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to improve patients’ experience of care.            
  • Identify ways to be creative and use fun within the clinic to increase patient morale and engagement in their health education.
  • Review the social worker’s role in facility staff education and communication styles.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.


January 23, 2019
Anonymous Grievances: How to Improve the Process for All | View Recording

Presenter: Heather Ludvigson, LCSW

Biography: Ms. Ludvigson is the center manager at Satellite Dialysis in Santa Rosa, California.

Presentation Objectives:

  • Outline the structure of a robust anonymous grievance process.
  • Review promising practices for implementation of an anonymous grievance process.
  • Identify ways to reduce the patients’ fear of retaliation.

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.

October 24, 2018
Applying Net Forward Energy in Patient Care | View Recording

Presenter: Julie A. Moss, MS

Biography: Ms. Moss is the director of Patient and Family Engagement and Learning and Action Networks at the End Stage Renal Disease National Coordinating Center in Tampa, Florida.

Presentation Objectives:

  • Introduce Net Forward Energy.
  • Review Patient Experience of Care Learning and Action Network topics from previous events.
  • Apply Net Forward Energy to the grievance process, relationship-centered care, and psychological challenges for dialysis patients.

August 22, 2018
Managing Patients' Psychological Challenges at Dialysis | View Recording

Presenter: Kristin Kuntz, PhD

Biography: Dr. Kuntz is a clinical assistant professor of psychiatry and the transplant psychologist at The Ohio State University Wexner Medical Center in Columbus, Ohio.

Presentation Objectives:

  • Identify the psychological challenges of dialysis.
  • Highlight incidents that can frustrate and traumatize dialysis patients.
  • Define elements that can contribute to manifestations of anxiety and depression.
  • Discuss risk factors for violence at dialysis.
  • Examine interventions to support patients' mental health.
  • Understand how to talk to patients about psychotherapy.

June 27, 2018
Relationship-Centered Communication | View Recording

Presenter: Laura Cooley, PhD

Biography: Dr. Cooley is the senior director of education and outreach at the Academy of Communication in Healthcare in Lexington, Kentucky.

Presentation Objectives:

  • Increase understanding of how to engage patients in their plan of care.
  • Review the fundamentals of relationship-centered care.
  • Learn the ART of relationship-centered communication.

May 2, 2018
Using the Grievance Toolkit | View Recording

Presenters: Julie A. Moss, MS, Anne Pugh, MSW, LCSW, and Melissa Perry, MSW, LCSW

Biographies: Ms. Moss is the director of Patient and Family Engagement and Learning and Action Networks at the End Stage Renal Disease National Coordinating Center in Tampa, Florida.

Ms. Pugh is a patient services manager at ESRD Network 17, serving American Samoa, Guam, Hawaii, Northern Mariana Islands, and Northern California.

Ms. Perry is the manager of Patient and Family Engagement and Learning and Action Networks at the End Stage Renal Disease National Coordinating Center in Tampa, Florida.

Presentation Objectives:

  • Discover what a Learning and Action Network (LAN) is.
  • Explain how LANs transfer experiences to help mitigate barriers and drive improvement.
  • Discuss barriers to healthy and productive communication.
  • Demonstrate the Forum of ESRD Networks Grievance Toolkit.
  • Share success stories related to using the Grievance Toolkit.