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Patient Experience of Care (PEOC) LAN

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Overview

PEOC LAN meetings embrace principles of patient-centered care and the development of a culture that helps to identify root causes of behavior and support behavioral change within facilities. PEOC LAN meetings help to identify interventions to improve facility culture and reduce issues related to grievances and access to care.

Upcoming Event

Meeting details to come!


Past Events

March 27, 2019
Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Patient Experience | View Recording

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.

Presentation Objectives:

  • Review how clinics can use the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to improve patients’ experience of care.            
  • Identify ways to be creative and use fun within the clinic to increase patient morale and engagement in their health education.
  • Review the social worker’s role in facility staff education and communication styles.

January 23, 2019
Anonymous Grievances: How to Improve the Process for All | View Recording

One Continuing Education Credit Opportunity:

Click here if you are already registered in the Learning Management Center (LMC).

Click here to register for the LMC and then access the course.

Presentation Objectives:

  • Outline the structure of a robust anonymous grievance process.
  • Review promising practices for implementation of an anonymous grievance process.
  • Identify ways to reduce the patients’ fear of retaliation.

October 24, 2018
Applying Net Forward Energy in Patient Care | View Recording

Presentation Objectives:

  • Introduce Net Forward Energy
  • Review PEOC LAN topics from previous events
  • Apply Net Forward Energy to the grievance process, relationship-centered care, and psychological challenges for dialysis patients

August 22, 2018
Managing Patients' Psychological Challenges at Dialysis | View Recording

Presentation Objectives:

  • Identify the psychological challenges of dialysis.
  • Highlight incidents that can frustrate and traumatize dialysis patients.
  • Define elements that can contribute to manifestations of anxiety and depression.
  • Discuss risk factors for violence at dialysis.
  • Examine interventions to support patients' mental health.
  • Understand how to talk to patients about psychotherapy.

June 27, 2018
Relationship-Centered Communication | View Recording

Presentation Objectives:

  • Increase understanding of how to engage patients in their plan of care.
  • Review the fundamentals of relationship-centered care (RCC).
  • Learn the ART of relationship-centered communication.

May 2, 2018
Using the Grievance Toolkit | View Recording

Presentation Objectives:

  • Discover what a LAN is.
  • Explain how LANs transfer experiences to help mitigate barriers and drive improvement.
  • Discuss barriers to healthy and productive communication.
  • Demonstrate the Forum of ESRD Networks Grievance Toolkit.
  • Share success stories related to using the Grievance Toolkit.